FAQs

FAQs

We hope we can answer any queries here for you. Otherwise it’s likely you can find the answer to your query using the navigation menu or search facility.

If you’re still stuck please call 01494 776975 or use the contact form

How do I join / become a member?

Go to our external booking system and choose your membership option

You may wish to take a look at our membership page first for more information. Look for the ‘Join Now’ button also to take you to our booking system to sign up.

How do I make a booking?

If you already have your log-in details

Make a booking

If you don’t have log-in details, you first need to become a member.

You may wish to take a look at our membership page first for more information. Look for the ‘Join Now’ button also to take you to our booking system to sign up.

Once you have created a membership you will be able to book via our booking system. If you are on the pay as you go membership you will first need to add credits to your account before your able to book a session

Go to our external booking system and choose your membership option

Once you have received your log-in, you can book your fitness session

How do I book for myself and a child / children?

To do this each child as a pay as you go member and add credits for each child. Please see How to book a family swim

Where are the evening Aqua Fitness sessions on the booking system?

During January and up until 7 February we have the three morning Aqua Fitness classes only while instructor Jackie is away. We’ll return to five classes per week, including the two evening sessions, from 8 February.

Do you have swimming lessons?

Swimming lessons are run by external providers, please contact them directly.

Moor Junior Swim  Children and adults all levels

BextriFit  Stroke development and triathlon training for adults

How do I add credits?

Once on your booking page you will need to click the ‘my credits’ button then add new credits.

The button to add credits is under the heading ‘Welcome [your username]

Add credits

If you don’t have log-in details, you first need to become a member.

You may wish to take a look at our membership page first for more information. Look for the ‘Join Now’ button also to take you to our booking system to sign up.

Once you have created a membership you will be able to book via our booking system. If you are on the pay as you go membership you will first need to add credits to your account before your able to book a session

Go to our external booking system and choose your membership option

Once you have received your log-in, you can book your fitness session

What age is Senior rate?

Age 60 and over for senior pay-as-you-go membership or senior swim ticket.

For direct debit membership the price is the same as adult membership.

I'd like to take part in an activity, how do I do this?

Some of our classes are run by external providers – these are bookable direct via the instructor.

For swimming, gym, tennis, Aqua Fitness and Spinning classes, you’ll need to be a member. (Aqua Fitness and Spinning are via pay-as-you-go membership only).
To sign up and become a ‘member’ does not mean you are tied. As an occasional  visitor, or in need of flexibility, please sign up for ‘pay as you go membership.’ You can just buy credits for what you need.

Or you can be a direct debit member which is more economical for frequent visits. This can be monthly, or annual (annual is most economical). You can cancel anytime.

Membership information

Sign up

After you have signed up you will receive a log-in so you can book.

Bookings

How do I cancel my membership?

You can contact Ashbourne directly to your membership or contact the centre on 01494 776975.

All direct debits have a 30 day cancellation policy which is agreed on sign up to the direct debit.

How many sessions can I book in one day?

We have limited each member to a maximum of 12 sessions a week.

We reserve the right to amend this, for example if there are altered Government health guidelines, or we have building maintenance, or in very hot weather when our pool gets very busy.

Please cancel your session as soon as possible if you are unable to attend, so it can be available for other members. This can be done up to two hours’ in advance via the booking system. Othweise please call us on 01494 776975. Or email us

I previously cancelled my direct debit – how do I start membership again?

You can either create a new account by signing up or contact reception on 01494 776975 to restart your direct debit.

I can't log in

If you are having trouble logging in to your account please contact reception 01494 776975.

Can I join if I don't have an email address?

Our online system requires an email address, if you are able to use a family members you can, if not you’ll need to get an email address.

I've just signed up, how do I set a password?

Your membership number will be emailed to you with your unique membership number which acts as your password.

How do I reset my password?

This can’t be done via the booking system so please contact reception, or look up your joining email which will have your membership details on.

How far in advance can I book my gym session, class or activity?

Session are available to book 7 days in advance.

Why can’t I book for me and my partner together?

Each member has to have their own membership as you are unable to book more than one session at a time per member.

This is the same for everyone who would like to come to the centre.

What happens if I can no longer make my booked session?

Please cancel as soon as you can to allow other members to book. You can cancel any session up two hours before your session starts via the booking system.

After this time you would need to contact reception on 01494 776975 or email us

I’m not a member can I still book a session?

Yes, you would need to make a pay as you go ‘membership’ account, then you are able to add credits and book sessions when you please.

Sign up for pay as you go membership

What is the child to adult ratio in the pool?

Under 5s and non-swimmers must be accompanied by a sensible adult over 16 years old in the water at all times 1:1.

For children age 5-8 years the ratio is 1 adult to 2 children.

Please do not leave your child unattended at any time.

Are there changing rooms and hot showers?

Yes.

We have designated ‘female’ and ‘male’ changing rooms.

FROM OUR MEMBERS

Our affiliates

BexTriFit logo - affilite of Moor Gym and Swim
Chiltern Natural Therapies logo business based at Moor Gym and Swim
Elgiva Theatre logo - an affiliate of Moor Gym and Swim
Hannah Samuels logo - affiliate of Moor Gym and Swim
JJP training logo
Moor Junior swim identifier
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